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The same happens here, despite I’m creating an effect with Chroma Studio.
Everything works fine even if I rename the profile, but after Windows restart, it defaults back to Spectrum and the created profile is gone.
This happens since a few weeks, before that it worked just fine.
Oh well, the Razer support is so bad. This issue has been reported multiple and the only solution is always to completely reinstall Synapse.
In my company we are answering support requests within 24 hours and have a solution or at least a date for the fix within 7 days. Here it’s just nothing within months…
It’s my first Razer product, but most definitly the last. 3 unfixable issues within the first 2 months is a no no especially for a prize of 200 Euros.
Hello All,
Condolences to all (myself included).
I have also started suffering from this issue after upgrade the synapse to latest version.
I could not find any way (logged-in or as guest) to report my problem at razer site.
And after a lot of time spent searching on google I have find 0 solutions to this problem.
If I have know this in the shop I would have left the keyboard at the store and buy a regular one with no light at a much cheaper price
Just wanted to share my thought. I will try downgrading the synapse software. Hope it will work as a solution.
Will update if it works.
D I S A P P O I N T M E N T !
Great Successes !
The version that I had problem with issynapse v3.9.
I had to remove it, and delete all folder of previous installs.
Then install an older version of synapse software v3.7,once installed Irestore all my light profile and my user profile and like magic everything start working like I remembered it SHOULD !
No more issue with losing all my light and customer profilesettings after I restart my computer.
If you are struggling with this issue please try the following:
-Backup all user profile (for custom shortcut/customkeys) and all lighting profile (chroma software).
1. going to add/remove application (I’m on windows) removing razer synapse software.
2. restartthe computer (I restart my pc after uninstalling software usually, this is not a must step!)
3. searching “razer” on drive C:\
4. deleting all folders name “Razer”
5. downloading older version of synapse software. (v 3.7 “razer-synapse-3-7-1103” is the file name.)
6. Installing older synapse version, and restarting the computer per installation request.
7. restoring the lighting profile, and only then restoring the user profile.
8. check all lighting is working and all custom keys are working.
9. restart the computer and check to see the all my light and profile are still there, MAGIC!
Hope this is helpful for everyone !
Live long and prosper !
Great Successes !
The version that I had problem with issynapse v3.9.
I had to remove it, and delete all folder of previous installs.
Then install an older version of synapse software v3.7,once installed Irestore all my light profile and my user profile and like magic everything start working like I remembered it SHOULD !
No more issue with losing all my light and customer profilesettings after I restart my computer.
If you are struggling with this issue please try the following:
-Backup all user profile (for custom shortcut/customkeys) and all lighting profile (chroma software).
1. going to add/remove application (I’m on windows) removing razer synapse software.
2. restartthe computer (I restart my pc after uninstalling software usually, this is not a must step!)
3. searching “razer” on drive C:\
4. deleting all folders name “Razer”
5. downloading older version of synapse software. (v 3.7 “razer-synapse-3-7-1103” is the file name.)
6. Installing older synapse version, and restarting the computer per installation request.
7. restoring the lighting profile, and only then restoring the user profile.
8. check all lighting is working and all custom keys are working.
9. restart the computer and check to see the all my light and profile are still there, MAGIC!
Hope this is helpful for everyone !
Live long and prosper !
I specially made an account for this … bull%&%&.
i gonna try out your solution.
i also like to say, “dear Razer” . It’s been two months. Two. Months. Soon 3!
How is such a programm breaking issue not fixed?
What is going wrong in that company?
hopefully i dont need to delete those dll files, they are as pain to delete with cmd.
and finding the older version wasnt that easy. those websites were pretty suspicious.
works halfway so far. had to click on razer for the colours to switch to my own profile.
other problem would be about any automatic updates.
April 2024 and this problem persists, I just bought a Viper ultimate and the only way to keep the lighting profile is to have Synapse open, the mouse saves all my custom settings without a problem, but the lighting does not, great job Razer, Seeing how long this problem has been reported and the lack of a solution, it is clear how interested you are in solving it.
Hi Guys, I have been havingthe same Problem with my Razer Orbweaver, Here’s how I fixed it, go into Synapse, then go into the Chroma Apps and Turn That off, I had set my Orbweaver to Do a Wave effect on the lighting but when i turned PC off and back on, it reverted back to factory, when Iturned offChroma Apps, it now starts up and has wave effect everytime…
Hope this helps with this and other Problems people may be having...
Great Successes !
The version that I had problem with issynapse v3.9.
I had to remove it, and delete all folder of previous installs.
Then install an older version of synapse software v3.7,once installed Irestore all my light profile and my user profile and like magic everything start working like I remembered it SHOULD !
No more issue with losing all my light and customer profilesettings after I restart my computer.
If you are struggling with this issue please try the following:
-Backup all user profile (for custom shortcut/customkeys) and all lighting profile (chroma software).
1. going to add/remove application (I’m on windows) removing razer synapse software.
2. restartthe computer (I restart my pc after uninstalling software usually, this is not a must step!)
3. searching “razer” on drive C:\
4. deleting all folders name “Razer”
5. downloading older version of synapse software. (v 3.7 “razer-synapse-3-7-1103” is the file name.)
6. Installing older synapse version, and restarting the computer per installation request.
7. restoring the lighting profile, and only then restoring the user profile.
8. check all lighting is working and all custom keys are working.
9. restart the computer and check to see the all my light and profile are still there, MAGIC!
Hope this is helpful for everyone !
Live long and prosper !
I specially made an account for this … bull%&%&.
i gonna try out your solution.
i also like to say, “dear Razer” . It’s been two months. Two. Months. Soon 3!
How is such a programm breaking issue not fixed?
What is going wrong in that company?
hopefully i dont need to delete those dll files, they are as pain to delete with cmd.
and finding the older version wasnt that easy. those websites were pretty suspicious.
Now 11 months. Still not fixed. They did sort out snap tap though lol
Same here. (Synapse v3.9.806.81316)
Only my profiles are saved but not the light effects, that i had created in chroma studio. Its my first razer product and iam wondering, that this is still an issue and not fixed. 
Had the same issues.
Try the new Synapse Beta herehttps://www.razer.com/synapse-new
working for me now :)
Had the same issues.
Try the new Synapse Beta herehttps://www.razer.com/synapse-new
working for me now :)
Cheers Mate,
this was better help than Razer itself 
Sorry for jumping on this old thread. Running Synapse 4.0.86.2411140357.
After a boot or rebootthe Huntsman v3Pro loses its lighting brightness setting, where its always set back to off. So the keyboard is dark after the reboot.Also, the hyperpolling wireless dongle changes the indicator LED setting backto Connection Status from Battery Status. But I guess that doesn’t matter since it looks like that’s not working anyway. The LCD always seems to be green no matter how low the battery on the Deathadder v3 Pro is. lol
